Health information portal

COVID-19
We are delighted to welcome you back to Verbier!

Rest assured, the whole resort complies with all the health guidelines to guarantee you a stay that’s as safe and comfortable as can be − see our commitments below. But we also need your help in continuing to welcome visitors to Verbier! That’s why this page also aims to provide you with helpful advice and ideas, so you have the best possible stay and return home from here with some unforgettable memories − in complete safety.

Welcome back to Verbier!

[Last updated: 25.01.2021]

Our commitments

The resort of Verbier/Val de Bagnes-La Tzoumaz and all its service providers are striving together to make your stay in Verbier as safe and as comfortable as possible. That’s the reason we’ve signed up to MySwitzerland’s “Clean & Safe” campaign and have made the following commitments:

COVID-Engagements Verbier-Assouplissement des conditions de réservation dans nos hébergements

To make our accommodation booking conditions more flexible

COVID-Engagements Verbier-Simplification des conditions de remboursement pour nos remontées mécaniques

To simplify our ski-lift refund policy

COVID-Engagements Verbier-Respect des mesures promulguées par l’OFSP dans nos différents secteurs d’activité

To abide by measures stipulated by the Swiss Federal Office of Public Health (FOPH) in our various sectors

Practical advice for visitors

In this time of pandemic, we need you to help us too!

You’ll see, it’s quite straightforward: there are just eight small things you can do yourselves, as individuals in our community of responsible visitors. We thank you in advance for following these recommendations for the health and safety of your family, friends, other travellers and the local community.

COVID-Charte visiteurs-Masque

Wear a face covering on all public transport and in all indoor areas and enclosed spaces

COVID-Charte visiteurs-Distances

Observe social distancing

COVID-Charte visiteurs-Mains

Wash your hands regularly and carefully

COVID-Charte visiteurs-Coude

Cough and sneeze into a handkerchief or into your elbow

Don’t shake hands

COVID-Charte visiteurs-Traçage

Whenever possible, provide contact data to allow tracing

COVID-Charte visiteurs-Maison

If you show symptoms, stay at home

COVID-Charte visiteurs-Test

If you show symptoms, get tested

FAQ

Visitors

Entry formalities
Public transport
Ski area
  • Is the ski area open?

    Yes, the whole ski area will be open as usual, depending on weather conditions and how the season unfolds, and subject to any changes decided by the authorities.

    You can find information on the opening of the pistes here.

  • What health measures have been taken on the ski area?

    Wearing a face covering is compulsory whenever you are queueing and in all facilities, including ski lifts. The health measures and social distancing must be adhered to whenever you are queueing, using any of the facilities and in all buildings.

    Hand sanitiser is available in all buildings and in the vicinity of queues. Equipment is regularly disinfected. Markings on the ground will help you maintain social distancing.

    Following the announcement of new measures by the Federal Council, the capacity of the lifts was limited to 2/3. Please be patient even if queues form, respect the safety distances and ground markings, and wear an authorized mask.

    You can see what specific measures have been taken by ski-lift operators here, on MySwitzerland’s “Clean and Safe” website.

  • Can season tickets be purchased online?

    Yes, we strongly advise between 25 December and 11 January you to buy your skipasses online. People who go to the cash desks will not have any guarantee to ski.

  • Are neck gaiters or snoods acceptable as protection?

    Covering the mouth and nose is compulsory whenever you are queueing and in all facilities, including ski lifts. Please note that only surgical masks and authorized neck gaiters or fabric masks equipped with a filter are allowed.

    For further information, visit the websites of the Swiss Ski Lift Association (in French and German) or the Swiss Federal Office of Public Health (available in English).

  • If the ski area closes, will I be able to get a refund on my season ticket?

    Ski-lift operators have updated their cancellation terms to make it easier to get pro rata refunds based on the number of days of opening, in the event of the ski area having to close due to the health situation. These cancellation terms will also be valid in the event of partial or complete lockdown in your country of origin.

    You can find details of these cancellation terms here. If you have specific questions, you can contact Téléverbier directly via email at customer@televerbier.ch or by telephone on +41 (0)27 775 25 11.

  • Will on-piste restaurants be open?

    Like other dining establishments, restaurants on the slopes will close on Saturday, December 26 from 10 pm.

  • Will on-piste bars and après-ski facilities be open?

    On-piste bars and après-ski facilities have been closed for the time being due to health measures decided by the authorities. We are closely tracking these in case they are modified.

  • Will ski lockers be available?

    For the time being, it is planned the Médran ski lockers will continue to be in use.

  • Is there a fast-track system to avoid queueing?

    No, there is no fast-track system to avoid queueing. To keep you safe while you are waiting, ski-lift operators have provided ground markings so social distancing can be complied with. In addition, wearing a face covering is compulsory, as is compliance with hygiene regulations.

  • Will ski lifts be subject to limited operation?

    No, there are no plans for introducing limited operation of ski lifts. All the ski lifts will be open during the winter, depending on weather conditions and how the season unfolds.

    Following the announcement of new measures by the Federal Council, the capacity of the lifts was limited to 2/3. Please be patient even if queues form, respect the safety distances and ground markings, and wear an authorized mask.

Accommodation
  • Will hotels be open?

    Yes, hotels will be open. The measures in place are as follows: compliance with social distancing and hand hygiene, control over the number of people in communal areas, regular cleaning of surfaces and objects, and regular ventilation. You can find details of these measures here.

    Specific measures may be put in place for hotel restaurants open solely for use by hotel residents, and for breakfasts. For details of these specific measures, we recommend you contact the restaurants/hotels concerned.

  • Will group accommodation and mountain huts be open? What measures have been put in place?

    Yes, special cases aside, group accommodation and mountain huts will be open. The measures put in place are the same as for hotels: compliance with social distancing and hand hygiene, control over the number of people in communal areas, regular cleaning of surfaces and objects, and regular ventilation. As the number of people is being limited to ensure compliance with social distancing, we recommend you book your bed in advance.

  • If the ski area has to close or my trip has to be cancelled for health policy reasons, can the cost of my stay be refunded?

    Our hoteliers have all amended their cancellation terms to be more flexible to cope with the evolving health situation. These terms are specific to each hotel, so we recommend that you contact your hotel directly to check.

Restaurants
Leisure
  • Will it still be possible to go shopping? And what protective measures have been put in place?

    Following new announcements by the Federal Council and the State of Valais, everyday consumer goods shops will be closed from 18 January 2021 until at least 28 February 2021 .

  • Are sports shops open?

    Sports shops are only open for rental and repair (replacement of fasteners, edge repair, waxing, etc.). The sales areas are closed until at least 28 February 2021. Ordering articles (according to the Click & Collect principle) remains possible.

  • Will some events be taking place in spite of everything?

    Unfortunately, the current measures decided by the Canton of Valais do not allow events to be organised in the resort for the time being. We are closely tracking how these measures evolve, so we can reassess the situation if need be.

  • Can I organise a party in Verbier myself? And what would the restrictions be?

    As a reminder, no more than 5 people can attend private events. In addition, we would remind you of the importance of personal responsibility for limiting the spread of the virus. Contacts must be as limited as possible. Private parties are therefore strongly discouraged.

  • What other sports can I do apart from skiing?

    In accordance with cantonal directives, sports and leisure facilities, including sports and fitness centres, artificial ice rinks and swimming pools are forbidden for adults. The use of facilities and establishments in the fields of culture and sport for the activities of children and adolescents under 16 years of age is still permitted.

    All other individual outdoor sports (winter hiking, snowshoeing, ski touring, tobogganing, running, etc.) are still permitted.

  • Will the toboggan run at La Tzoumaz be open?

    Yes, like the ski area, the La Tzoumaz toboggan run will be open as soon as weather conditions allow.

  • Are playgrounds open?

    In accordance with federal and cantonal regulations, the playgrounds as well as the skatepark will be closed until at least 28 February 2021.

Nightlife
  • Will après-ski facilities and nightclubs be open?

    No, clubs with dancing have had to close for the time being due to the measures decided by the authorities. We are closely tracking how measures evolve, so we can reassess the situation if need be.

  • Where can I still get a drink?

    In accordance with cantonal directives, the bars will close on Saturday, December 26 from 10 pm.

  • Can I organise a party at home?

    As a reminder, no more than 5 people can attend private events. In addition, we would remind you of the importance of personal responsibility for limiting the spread of the virus. Contacts must be kept to a minimum. Private parties are therefore strongly discouraged.

Health care
  • What should I do if I fall ill?

    If you experience symptoms, it is extremely important to self-isolate at home or in your holiday accommodation. You can check if your symptoms mean that you need to see a doctor by visiting this website: www.coronaviruscheck.ch. If necessary, call a doctor, the Federal coronavirus hotline on +41 (0)58 463 00 00 or the Canton of Valais hotline on +41 (0)58 433 01 44. Follow their recommendations, which may be to take a test or undergo additional examinations. In any event, continue to self-isolate until 48 hours after your symptoms have disappeared.

    For further information, do not hesitate to visit the Swiss Federal Office of Public Health’s dedicated website here.

  • How long is the quarantine period in Switzerland?

    If you have to quarantine, you will have to stay at home or in appropriate accommodation for 10 days starting from the date you were last in contact with the contagious person, or from the day after your arrival in Switzerland. Detailed information on complying with quarantine rules can be downloaded here.

  • Are there delivery services for food and medicines?

    For your usual shopping, you can place orders with a number of shops in the resort: you can find the list here.

    All pharmacies in the region currently have a delivery service.

  • Is there a rapid test centre in the destination ?

    A rapid test centre will be installed in the P3 parking lot of the Périn parking area as of December 21, 2020. Tests will be available every morning from 8:30 a.m. to 12:30 p.m (appointments can be made here). However, people over 65 years of age or with symptoms of coronavirus will have to be tested directly at a doctor’s office.

    These rapid tests are not free of charge and might be reimbursed by your health insurance company depending on your insurance and country of origin.

    PCR tests are also available at the Périn test centre, for those who need to travel or to confirm a positive test in asymptomatic people.

  • What does the “Clean and Safe” logo mean

    This logo shows that the relevant business displaying it is applying the health measures and safeguarding plan put in place by their sector to fight the coronavirus. Details of these can be found on MySwitzerland’s dedicated website, here.

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