Health information portal

COVID-19
We are delighted to welcome you back to Verbier!

Rest assured, the whole resort complies with all the health guidelines to guarantee you a stay that’s as safe and comfortable as can be − see our commitments below. But we also need your help in continuing to welcome visitors to Verbier! That’s why this page also aims to provide you with helpful advice and ideas, so you have the best possible stay and return home from here with some unforgettable memories − in complete safety.

Welcome back to Verbier!

[Last updated: 15.04.2021]

Our commitments

The resort of Verbier/Val de Bagnes-La Tzoumaz and all its service providers are striving together to make your stay in Verbier as safe and as comfortable as possible. That’s the reason we’ve signed up to MySwitzerland’s “Clean & Safe” campaign and have made the following commitments:

To make our accommodation booking conditions more flexible

COVID-Engagements Verbier-Simplification des conditions de remboursement pour nos remontées mécaniques

To simplify our ski-lift refund policy

COVID-Engagements Verbier-Respect des mesures promulguées par l’OFSP dans nos différents secteurs d’activité

To abide by measures stipulated by the Swiss Federal Office of Public Health (FOPH) in our various sectors

Practical advice for visitors

In this time of pandemic, we need you to help us too!

You’ll see, it’s quite straightforward: there are just eight small things you can do yourselves, as individuals in our community of responsible visitors. We thank you in advance for following these recommendations for the health and safety of your family, friends, other travellers and the local community.

COVID-Charte visiteurs-Masque

Wear a face covering on all public transport and in all indoor areas and enclosed spaces

COVID-Charte visiteurs-Distances

Observe social distancing

COVID-Charte visiteurs-Mains

Wash your hands regularly and carefully

COVID-Charte visiteurs-Coude

Cough and sneeze into a handkerchief or into your elbow

Don’t shake hands

COVID-Charte visiteurs-Traçage

Whenever possible, provide contact data to allow tracing

COVID-Charte visiteurs-Maison

If you show symptoms, stay at home

COVID-Charte visiteurs-Test

If you show symptoms, get tested

FAQ

Visitors

Entry formalities
  • Are there any special requirements for arriving in Switzerland?

    Any traveller entering Switzerland from a state or area at risk must present a negative PCR test within 72 hours of entry and then be quarantined for ten days as has been the case up to now. However, they can leave after seven days by taking a rapid test or PCR and the result is negative.

    Persons entering Switzerland by air from a state or zone that does not present a high risk of infection must also have a negative PCR test.

    The updated list of these countries can be found here on the Swiss Confederation website.

  • How long is the quarantine period in Switzerland?

    If you have to quarantine, you will have to stay at home or in appropriate accommodation for 10 days starting from the date you were last in contact with the contagious person, or from the day after your arrival in Switzerland.

    As of February 8 2021, the 10-day quarantine may be shortened if the person is tested after seven days (PCR test or rapid test) and the result is negative. This new rule applies both to Swiss residents who must undergo a quarantine and to any traveller entering Switzerland from a state or area at risk. The latter must present a negative PCR test within 72 hours of entry and then be quarantined for ten days as was the case until now. However, he can leave after seven days by taking a rapid test or PCR and the result is negative.

    Persons entering Switzerland by air from a state or zone that does not present a high risk of infection must also have a negative PCR test.

    Detailed information on complying with quarantine rules can be downloaded here.

  • Do I have to report to the authorities, the police or any other bodies when I arrive in Verbier?

    No, if you are coming to Verbier for leisure (and not on business) you do not need to report anywhere when you arrive.

Public transport
Ski area
  • Is the ski area open?

    Yes, the whole ski area will be open as usual, depending on weather conditions and how the season unfolds, and subject to any changes decided by the authorities.

    The ski area will close on Sunday 18th April 2021.

    You can find information on the opening of the pistes here.

  • What health measures have been taken on the ski area?

    Wearing a face covering is compulsory whenever you are queueing and in all facilities, including ski lifts. The health measures and social distancing must be adhered to whenever you are queueing, using any of the facilities and in all buildings.

    Hand sanitiser is available in all buildings and in the vicinity of queues. Equipment is regularly disinfected. Markings on the ground will help you maintain social distancing.

    Following the announcement of new measures by the Federal Council, the capacity of the lifts was limited to 2/3. Please be patient even if queues form, respect the safety distances and ground markings, and wear an authorized mask.

    You can see what specific measures have been taken by ski-lift operators here, on MySwitzerland’s “Clean and Safe” website.

  • Can season tickets be purchased online?

    Yes, we strongly advise you to buy your skipasses online.

  • Are neck gaiters or snoods acceptable as protection?

    Covering the mouth and nose is compulsory whenever you are queueing and in all facilities, including ski lifts. Please note that only surgical masks and authorized neck gaiters or fabric masks equipped with a filter are allowed.

    For further information, visit the websites of the Swiss Ski Lift Association (in French and German) or the Swiss Federal Office of Public Health (available in English).

  • If the ski area closes, will I be able to get a refund on my season ticket?

    Ski-lift operators have updated their cancellation terms to make it easier to get pro rata refunds based on the number of days of opening, in the event of the ski area having to close due to the health situation. These cancellation terms will also be valid in the event of partial or complete lockdown in your country of origin.

    You can find details of these cancellation terms here. If you have specific questions, you can contact Téléverbier directly via email at customer@televerbier.ch or by telephone on +41 (0)27 775 25 11.

  • Will on-piste restaurants be open?

    Like other dining establishments, restaurants on the slopes will close on Saturday, December 26 from 10 pm.

  • Will on-piste bars and après-ski facilities be open?

    On-piste bars and après-ski facilities have been closed for the time being due to health measures decided by the authorities. We are closely tracking these in case they are modified.

  • Will ski lockers be available?

    For the time being, it is planned the Médran ski lockers will continue to be in use.

  • Is there a fast-track system to avoid queueing?

    No, there is no fast-track system to avoid queueing. To keep you safe while you are waiting, ski-lift operators have provided ground markings so social distancing can be complied with. In addition, wearing a face covering is compulsory, as is compliance with hygiene regulations.

  • Will ski lifts be subject to limited operation?

    No, there are no plans for introducing limited operation of ski lifts. All the ski lifts will be open during the winter, depending on weather conditions and how the season unfolds.

    Following the announcement of new measures by the Federal Council, the capacity of the lifts was limited to 2/3. Please be patient even if queues form, respect the safety distances and ground markings, and wear an authorized mask.

Accommodation
  • Will hotels be open?

    Yes, hotels will be open. The measures in place are as follows: compliance with social distancing and hand hygiene, control over the number of people in communal areas, regular cleaning of surfaces and objects, and regular ventilation. You can find details of these measures here.

    Specific measures may be put in place for hotel restaurants open solely for use by hotel residents, and for breakfasts. For details of these specific measures, we recommend you contact the restaurants/hotels concerned.

  • Will group accommodation and mountain huts be open? What measures have been put in place?

    Yes, special cases aside, group accommodation and mountain huts will be open. The measures put in place are the same as for hotels: compliance with social distancing and hand hygiene, control over the number of people in communal areas, regular cleaning of surfaces and objects, and regular ventilation. As the number of people is being limited to ensure compliance with social distancing, we recommend you book your bed in advance.

  • If the ski area has to close or my trip has to be cancelled for health policy reasons, can the cost of my stay be refunded?

    Our hoteliers have all amended their cancellation terms to be more flexible to cope with the evolving health situation. These terms are specific to each hotel, so we recommend that you contact your hotel directly to check.

Restaurants
  • Are restaurants in the resort open?

    Terraces of bars and restaurants may reopen from 19 April. between 6am and 11 pm, provided that a strict protection plan can be applied. A distance of 1.5 metres must be guaranteed or a separation installed. Customers must eat seated, in tables of no more than four (except parents with children). The contact details of each person will be collected. Masks must be worn when not consuming. Restaurant toilets can be used, but masks must be worn when moving.

  • Will on-piste restaurants be open?

    Like other dining establishments, restaurants on the slopes will close on Saturday, December 26 from 10 pm.

  • Which restaurants are offering a take-away service or home delivery?

    You can find a list of restaurants offering a takeaway service or home delivery here.

  • Will food shops stay open? What measures have been put in place?

    Yes, food shops are open. The measures are the same for all stores: compulsory face covering, hand disinfection, social distancing and a limited number of people in each store, and contactless payment encouraged.

Leisure
  • Will it still be possible to go shopping? And what protective measures have been put in place?

    Following new announcements by the Federal Council and the State of Valais, shops and boutiques will reopen on 1 March 2021. The wearing of masks, social distancing and hand disinfection will remain compulsory, and the number of customers per establishment will therefore remain limited.

  • Are sports shops open?

    Following new announcements by the Federal Council and the State of Valais, shops and boutiques will reopen on 1 March 2021. The wearing of masks, social distancing and hand disinfection will remain compulsory, and the number of customers per establishment will therefore remain limited.

     

  • Will some events be taking place in spite of everything?

    From Monday 19th April 2021, public events will be limited to :
    – 50 people and 1/3 of the capacity for indoor events
    – 100 people and 1/3 of the capacity for outdoor events

    We are closely tracking how these measures evolve, so we can reassess the situation if need be.

  • Can I organise a party in Verbier myself? And what would the restrictions be?

    As a reminder, no more than 15 people can attend private events inside. In addition, we would remind you of the importance of personal responsibility for limiting the spread of the virus. Contacts must be as limited as possible. Private parties are therefore strongly discouraged.

  • What other sports can I do apart from skiing?

    In accordance with cantonal directives, sports and leisure facilities, including sports and fitness centres, artificial ice rinks and swimming pools are forbidden for adults. The use of facilities and establishments in the fields of culture and sport for the activities of children and adolescents under 20 years of age is still permitted.

    The fitness centres and gyms will be able to reopen on 19 April, provided that a strict protection plan can be implemented. Indoors, sports are permitted for groups of up to 15 people. The use of machines in a fitness centre is not considered a group activity, as each person works out separately. Therefore, these areas can accommodate more than 15 clients. All persons present must wear a mask and maintain a distance of 1.5 m. In addition, capacity limitations apply. If the sport activity cannot be performed with a mask, exemptions are possible. However, each person must have sufficient space, i.e. 15 m2 for a quiet, static activity and at least 25 m2 for other sports. The number of people without masks is limited to 15 per room.

    All other individual outdoor sports (winter hiking, snowshoeing, ski touring, tobogganing, running, etc.) are still permitted.

  • Are playgrounds open?

    Playgrounds will be open with a limit of 15 people from 1 March 2021.

Nightlife
  • Will après-ski facilities and nightclubs be open?

    No, clubs with dancing have had to close for the time being due to the measures decided by the authorities. We are closely tracking how measures evolve, so we can reassess the situation if need be.

  • Where can I still get a drink?

    Terraces of bars may reopen from 19 April. between 6am and 11pm, provided that a strict protection plan can be applied. A distance of 1.5 metres must be guaranteed or a separation installed. Customers must drink seated, in tables of no more than four (exception: parents with children). The contact details of each person will be collected. Masks must be worn when not consuming. Toilets can be used, but masks must be worn when moving.

  • Can I organise a party at home?

    As a reminder, no more than 15 people can attend private events inside. In addition, we would remind you of the importance of personal responsibility for limiting the spread of the virus. Contacts must be kept to a minimum. Private parties are therefore strongly discouraged.

Health care
  • What should I do if I fall ill?

    If you experience symptoms, it is extremely important to self-isolate at home or in your holiday accommodation. You can check if your symptoms mean that you need to see a doctor by visiting this website: www.coronaviruscheck.ch. If necessary, call a doctor, the Federal coronavirus hotline on +41 (0)58 463 00 00 or the Canton of Valais hotline on +41 (0)58 433 01 44. Follow their recommendations, which may be to take a test or undergo additional examinations. In any event, continue to self-isolate until 48 hours after your symptoms have disappeared.

    For further information, do not hesitate to visit the Swiss Federal Office of Public Health’s dedicated website here.

  • How long is the quarantine period in Switzerland?

    If you have to quarantine, you will have to stay at home or in appropriate accommodation for 10 days starting from the date you were last in contact with the contagious person, or from the day after your arrival in Switzerland.

    As of February 8 2021, the 10-day quarantine may be shortened if the person is tested after seven days (PCR test or rapid test) and the result is negative. This new rule applies both to Swiss residents who must undergo a quarantine and to any traveller entering Switzerland from a state or area at risk. The latter must present a negative PCR test within 72 hours of entry and then be quarantined for ten days as was the case until now. However, he can leave after seven days by taking a rapid test or PCR and the result is negative.

    Persons entering Switzerland by air from a state or zone that does not present a high risk of infection must also have a negative PCR test.

    Detailed information on complying with quarantine rules can be downloaded here.

  • Are there delivery services for food and medicines?

    For your usual shopping, you can place orders with a number of shops in the resort: you can find the list here.

    All pharmacies in the region currently have a delivery service.

  • Is there a rapid test centre in the destination ?

    A rapid test centre will be installed in the P3 parking lot of the Périn parking area as of December 21, 2020. Tests will be available every morning from 8:30 a.m. to 12:30 p.m (appointments can be made here). However, people over 65 years of age or with symptoms of coronavirus will have to be tested directly at a doctor’s office.

    These rapid tests are not free of charge and might be reimbursed by your health insurance company depending on your insurance and country of origin.

    PCR tests are also available at the Périn test centre, for those who need to travel or to confirm a positive test in asymptomatic people.

  • What does the “Clean and Safe” logo mean

    This logo shows that the relevant business displaying it is applying the health measures and safeguarding plan put in place by their sector to fight the coronavirus. Details of these can be found on MySwitzerland’s dedicated website, here.

Partners

Measures
  • What should I know about mask-wearing ?

    We recommend you visit the HotellerieSuisse Mask-wearing webpage, which covers the main questions and answers about conferences and events, staff, wellness & fitness areas, public spaces, restaurants and games (e.g. billiards and darts).

  • How can I benefit from the protection measures that my business applies ?

    Verbier Tourisme recommends you acquire free of charge the Clean & Safe label, a Switzerland Tourism initiative. Once you have registered, you will be able to use the Clean & Safe logo and sticker to advertise your membership at the entrance to your premises and in your communication material. More about www.clean-and-safe.ch.

    Consider subscribing to Verbier Tourisme’s preventive health charter here.

  • Are any face coverings with the Verbier logo available ?

    Verbier Tourisme has ordered branded masks, opting for a quality model which can be sold and/or distributed free. Cost price payable by the partner. See prototype here.
    Interested partners should state the number of masks required, using this address: partenaires@verbiertourisme.ch.

  • What are Switzerland’s current entry requirements ?

    Switzerland Tourism summarizes the current requirements of the various source markets on its Covid-19 webpage dedicated to our tourism partners.

    With regard to the quarantine regulations for travelers entering Switzerland, please refer to the official information of the Federal Office of Public Health.

  • If families wish to rent a chalet, what is the maximum number of people ?

    The maximum number of people allowed in an individual chalet is 10 people.

    For chalets with several fully independent apartments, the same rule applies for each apartment.

    Children of all ages are considered and counted for groups of up to 10 people.

    Staff, if they do not stay or live in the same accommodation, are not counted in the maximum number of people.

    For chalets managed as hotels (with permission to operate) and comprising for example several bedrooms with en-suite bathrooms and common dining room/lounge, these can be booked by two different families who must respect the social distances between them. The measures are the same as for the entire hotel industry, including staff.

    The rules are not changed during the Christmas and New Year periods. However, please keep yourself informed of any decisions taken by the competent authorities in the coming weeks.

  • Is there a capacity limit for restaurants ?

    During the opening period, there is no maximum capacity limit for restaurants. The current rules are as follows:

    Face coverings are obligatory in all common spaces, other than for guests sitting and eating at tables (in this case, staff must wear face coverings).

    A maximum of four people per table applies, except for those living in the same household, for whom the total may be higher. Babies in a baby chair, on an adult’s knees, in a carry-cot or a push chair are not counted.

    People sitting in a group around a table may be from a maximum of two different households.

    A distance of 1.5m must be maintained between groups of people sitting at different tables.

  • Is there a capacity limit for shops ?

    During the opening period, stores with a sales area of up to 40 square meters can accommodate a maximum of 3 customers at the same time.

    Stores with a sales area of more than 40 square meters that realize at least 2/3 of their turnover with the sale of food are subject to the following rules: 10 square meters per customer, but 5 authorized customers at least.

    Stores with a sales area of more than 40 square meters that achieve less than 2/3 of their turnover with the sale of foodstuffs are subject to the following rules:

    • Shops with a sales area between 41 and 500 square meters: 10 square meters per customer, but 5 customers allowed at least.
    • Shops with a sales area between 501 and 1500 square meters: 15 square meters per customer, but 50 customers allowed at least.
    • Shops with a sales area of 1500 square meters or more: 20 square meters per customer, but 100 customers allowed at least.

    The possibility to continue your activity is accompanied by the obligation to maintain strictly the requirements relating to social distancing and hygiene as well as the rigorous implementation of protection plans.

    For any further questions, please contact OCVS at this address: info.covid@ocvs.ch.

Contacts
Compensation
Staff

Seasonal workers

Entry formalities
  • What are the quarantine rules for seasonal workers from other countries?

    To find answers to this question about people from other countries, we recommend you visit the Federal Office of Public Health’s webpage: Coronavirus: Mandatory quarantine for persons arriving in Switzerland, where the list of countries and areas at high risk of infection is available.

    If you have to quarantine, you will have to stay at home or in appropriate accommodation for 10 days starting from the day after your arrival in Switzerland.

    As of February 8 2021, the 10-day quarantine may be shortened if the person is tested after seven days (PCR test or rapid test) and the result is negative. This new rule applies both to Swiss residents who must undergo a quarantine and to any traveller entering Switzerland from a state or area at risk. The latter must present a negative PCR test within 72 hours of entry and then be quarantined for ten days as was the case until now. However, he can leave after seven days by taking a rapid test or PCR and the result is negative.

    It is up to them to cover the costs. In addition, until the end of the intended quarantine (day 10), they must systematically wear a face mask and maintain a distance of 1.5 m with other persons, except when in their own house or accommodation.

Measures
  • Where can I get details of current health measures ?

    Regarding current measures at national level, please visit the Federal Office of Public Health website: ofsp-coronavirus.ch.

    As for current measures at cantonal level, please refer to the Canton of Valais’s website: vs.ch/coronavirus.

    Please note that cantonal authorities may take additional measures to combat the pandemic in line with their particular situation. Whichever of the measures (national or cantonal) is stricter will prevail in each case.

Health
Refunds
Mutual aid
Social life

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